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CARIUMA is a sponsor of OZY Fest, not an organizer. The OZY Fest ticket included in this CARIUMA OZY Fest Bundle is non-transferrable and has no resale value. This is a limited time promotion, while supplies last. See full details here.

Copyright © 2019 CARIUMA. All Rights Reserved. Terms of Use | Privacy Policy
Shipping / Entrega
CARIUMA ships worldwide since our launch, by partnering with carriers that we trust to offer you great service.
UK/Canada/Thailand DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
USA DELIVERIES
There are two shipping methods for USA deliveries.
Express
- Free return included
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
- Shipping fee of US$2.95 for one pair of shoes. For two or more pairs, the shipping fees will be calculated at checkout
Standard
- Free shipping with free return
- 8-10 business days
- Limited tracking with no SMS updates
- Product value fully refundable once return is received (unused/unworn/unwashed)
- Duties & taxes not included upon checkout (exempt for orders to the USA below USD$800)
AU/NZ DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
HK DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
JAPAN DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
TAIWAN DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
SOUTH KOREA DELIVERIES
- Free shipping with free return
- 2-4 business days
- Fully trackable with SMS updates
- Duties & taxes payable upon checkout (no extra fees upon delivery)
- Product value fully refundable once return is received (unused/unworn/unwashed)
INTERNATIONAL DELIVERIES
With DHL Express extensive reach, we are offering a door-to-door, no hassle, premium delivery service.
- Fully trackable with SMS updates
- No processing or shipping fees on order return
- Product value fully refundable once return is received (unused/unworn/unwashed)
- All import tax & duties for your order will be included upon checkout, no extra fees will be incurred after/when you receive your order
- Shipping fee of US$4.95 for one pair of shoes. For two or more pairs, the shipping fees will be calculated at checkout
- For Brazil, shipping fee of US$74.99 for one pair of shoes. For two or more pairs, the shipping fees will be calculated at checkout
- Delivery times as below:
Location | Delivery time |
---|---|
Brazil | Up to 6 business days |
Europe | Up to 4 business days |
Asia Pacific | Up to 3 business days |
Order tracking
Once your order has been shipped, you will receive an email containing a tracking number to follow its progress online.
Our preferred shipping partner, DHL Express, also offers you the flexibility to make changes to your delivery options while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, or follow the link provided on the order confirmation email and choose from a range of options including:
- Rescheduling your delivery for another day
- Placing your shipment on hold if you are away from home
- Arranging to collect your order from a DHL service point
Full list of countries we deliver to
Australia | Austria | Belgium |
Brazil | Brunei | Bulgaria |
Canada | China | Cyprus |
Czech Rep., The | Denmark | Estonia |
Finland | France | Germany |
Greece | Hong Kong | Hungary |
Ireland, Rep. Of | Italy | Japan |
Korea, Rep. Of | Latvia | Lithuania |
Luxembourg | Macau | Malaysia |
Maldives | Malta | Mexico |
Monaco | Netherlands, The | New Caledonia |
New Zealand | Norway | Poland |
Portugal | Romania | Singapore |
Slovakia | Slovenia | Spain |
Sweden | Switzerland | Taiwan |
Thailand | United Arab Emirates | United Kingdom |
USA |
Service update
Brazil
Purchases shipped to Brazil require a tax ID number (CPF - Cadastro de Pessoas Físicas). In order to avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.
China
As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288
Depending on the clearance method and value of your order, you may need to provide DHL with further information, such as a copy of your ID and a consignee’s declaration letter.
Italy
Purchases shipped to Italy require a Taxpayer’s ID number. In order to avoid any possible delays, make sure you have this information available when DHL contacts you.
South Korea
All South Korean postcodes must now be 5 digits.
To avoid any possible delays, make sure your postcode is entered correctly when placing your order.
Portugal
Previously, the first four digits of your postcode were sufficient when entering your delivery address.
We now need all seven digits in order to ensure you don’t experience delays. Please enter this correctly at checkout.
SINGAPORE DELIVERIES
Ninja Van
- Free shipping with free return
- 1-2 business days
- Tracking available
- Product value fully refundable once return is received (unused/unworn/unwashed)
If you have any questions on shipping, please contact customer care at help@cariuma.com or live chat us.
HELP
Can’t find what you’re looking for? Contact our Customer Care via live chat or help@cariuma.com!
For press inquiries, please email press@cariuma.com.
PRODUCT AND FIT
How do I find my shoe size?
We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.
How do I take care of my shoes?
All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:
- Avoid prolonged and direct exposure to sources of light and heat
- Store the sneakers in their original packaging
- Avoid contact with water, oil, perfume or cosmetics
When will you release the next drop?
The only way you can know is by following us www.instagram.com/cariuma/
The shoes I want are sold out!
Help us decide what to restock by clicking on “Waitlist” on the product page. If there’s enough demand, we’ll make it happen!
SHIPPING
How much is shipping? How long does it take?
We have 3 delivery options that you can choose from. Find out how long your CARIUMA shoes will take to reach you: www.cariuma.com/pages/shipping.
Where do you ship?
We ship to 49 countries worldwide, see full list: www.cariuma.com/pages/shipping
ORDERS
How can I track my order?
Once our delivery partner picks up your order, you’ll receive a shipment notification email with your tracking number.
Is there anywhere that I can try on a pair of CARIUMA shoes?
Yes! We are always travelling around the world with our pop-up shops, where you can try and shop our styles in-person! See if we are currently in your city by signing up to our mailing list at cariuma.com or follow us at www.instagram.com/cariuma/.
PAYMENT
What forms of payment do you accept?
We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay and After Pay.
Do you charge sales tax on any item?
Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.
RETURN/EXCHANGE
What is your return policy?
Returns and Exchanges are accepted if your sneakers are:
- Within 30 days of receipt
- Unworn
- Unwashed
- In Original Packaging
When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
U.S Customers
Here are two options for you to return or exchange your sneakers:
-
Return or Exchange In Person
Visit a Happy Returns Return Bar. Click here to find a location near you. Please bring your unworn sneakers in the original packaging. Your refund or exchange will be initiated immediately if your return is approved. -
Return or Exchange Online
Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can take your sneakers in their original box to a Happy Returns Return Bar. You will receive an email when your return is approved and your refund or exchange has been processed.
International Customers
Reach out to us at help@cariuma.com with your order number and request. We will send you your return label and instruction.
How long does a refund or exchange take to process?
U.S Customers
-
Refund or Exchange via Happy Return Bar
After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you. -
Refund or Exchange via Mail
Once your return has been approved, your refund will be initiated or your exchange order will be shipped. It takes up to 3 weeks for our warehouse to process it. Click here to start your return.
International Customers
It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
*Refunds made in Singapore will include product value and government tax.
Do you offer exchanges?
For Australia, New Zealand, Japan, South Korea, Hong Kong, Taiwan, Singapore orders. You can exchange sneakers for different products with the same price.
For US orders, you can exchange to products suggested by Happy Return.
We are working on making Exchanges available for other areas and countries. Stay tuned. In the meantime, if you want sneakers in a different size or color, we suggest you to return the sneakers and repurchase.
Can I return or exchange the extra shoelaces I purchased?
At this time, ALL accessories, including shoelaces, are final sale.
Digital Gift Card
How it works?
It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!
- Select gift amount
- Check your inbox for the Gift Card Email
- Forward the email to your recipient
Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are final.
Is it a digital gift card?
Yes, it’s a digital gift card/ gift card purchase code that we send directly deliver to your email!
RETURN
What is your return policy?
Returns and Exchanges are accepted if your sneakers are:
- Within 30 days of receipt
- Unworn
- Unwashed
- In Original Packaging
When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
U.S Customers
Here are two options for you to return or exchange your sneakers:
-
Return or Exchange In Person
Visit a Happy Returns Return Bar. Click here to find a location near you. Please bring your unworn sneakers in the original packaging. Your refund or exchange will be initiated immediately if your return is approved. -
Return or Exchange Online
Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can take your sneakers in their original box to a Happy Returns Return Bar. You will receive an email when your return is approved and your refund or exchange has been processed.
International Customers
Reach out to us at help@cariuma.com with your order number and request. We will send you your return label and instruction.
How long does a refund or exchange take to process?
U.S Customers
-
Refund or Exchange via Happy Return Bar
After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you. -
Refund or Exchange via Mail
Once your return has been approved, your refund will be initiated or your exchange order will be shipped. It takes up to 3 weeks for our warehouse to process it. Click here to start your return.
International Customers
It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
*Refunds made in Singapore will include product value and government tax.
Do you offer exchanges?
For Australia, New Zealand, Japan, South Korea, Hong Kong, Taiwan, Singapore orders. You can exchange sneakers for different products with the same price.
For US orders, you can exchange to products suggested by Happy Return.
We are working on making Exchanges available for other areas and countries. Stay tuned. In the meantime, if you want sneakers in a different size or color, we suggest you to return the sneakers and repurchase.
Can I return or exchange the extra shoelaces I purchased?
At this time,ALL accessories,including shoelaces,are final sale.
Term of Use
OVERVIEW
This website is operated by CARIUMA. Throughout the site, the terms “we”, “us” and “our” refer to CARIUMA. CARIUMA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS
Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CARIUMA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CARIUMA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help@cariuma.com.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cariuma.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).
- shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
- shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
- cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
- secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
- PREF, persistent for a very short period, set by Google and tracks who visits the store and from where]
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers on Stripe and Paypal), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Criteo: https://www.criteo.com/privacy/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@cariuma.com or by mail using the details provided below:
CARIUMA
Re: Privacy Compliance Officer
15 Beach Road, 2nd Floor, Singapore 189677