⚠️ OUTDATED BROWSER

For a better experience, keep your browser up to date.
Check here for latest versions.

Faq image
Faq image

Frequently Asked Questions

Can’t find what you’re looking for? Contact our Customer Care via live chat.

FAQs

CARIUMA Care Team

Live Chat

CARIUMA Care Team

Live Chat

Email Customer Care

care@cariuma.com

Email Customer Care

care@cariuma.com

PREORDERS
PRODUCT & FIT
SHIPPING & DELIVERY
RETURN & EXCHANGE
PAYMENT
GIFT CARD
PEANUTS COLLECTION
NATIONAL GEOGRAPHIC
CARIUMA X AVATAR
BACK
When can I receive my whole order if it includes pre-order items? +
If your order contains a pre-order item(s), your CARIUMA package will be delivered to you upon availability of all pre-order item(s).
About CARIUMA X RAZER +

This is an exclusive collaboration celebrating our shared commitment to a more sustainable world. It’s imagination at work for the greener good—playful, with a purpose.

This collector’s edition OCA is made with GOTS-certified organic cotton canvas, natural rubber and recycled plastics. They’re handcrafted to feel like the perfect broken-in sneaker, right out of the box. Of course, the star of this collaboration is Razer’s adorable sustainability mascot, Sneki Snek. This cutie will cheer you on as you walk, bike, or skate towards greener choices in your everyday life.

Your pair saves 10 trees around the world—because when our planet thrives, everybody wins. The sale of this shoe supports the work of Conservation International and their efforts to protect the world's forests.

SHIPPING:

Razer orders are eligible for Standard (Free Shipping)

    • 5 business days
    • Fully trackable with Email updates
    • Duties & taxes payable upon checkout (no extra fees on delivery!)
    • Free returns for products unused/unworn/unwashed within 60 days of delivery

      .

    Where do you ship to? +

    We ship to 49 world regions, see full list: eur.cariuma.com/pages/shipping

    My destination is not listed, how can I purchase your products? +
    You can purchase our shoes at farfetch.com
    When will I receive my order? +

    We offer two delivery options to our customers:

    • EXPRESS shipping, which takes about 3-4 business days to arrive.
    • STANDARD shipping, which takes about 6-9 business days to arrive.

    What are your shipping charges? +
    Based on your selected destination, the shipping rate will be calculated accordingly at the checkout page.
    What is your return policy? +

    Our return window is 60 days! Returns and exchanges are accepted if your sneakers are:

    • Unworn
    • Unwashed
    • In the original packaging

    When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way. All accessories (insole, socks, shoe laces), and single skate shoe purchase are final sale

    How do I return or exchange my order ? +

    Please initiate returns here.

    Once you have printed the return label, you can either drop off at DHL service points, or schedule a free pick-up here. Delivery couriers will collect your return at your selected time and location.

    You will receive an email when your return is approved, and when your refund or exchange has been processed.

    *For Singapore customers, please contact us at care@cariuma.com to initiate your return.

    How much will I be refunded? +
    you‘ll be refunded the original product value to your original payment method. Shipping fee and taxes and duties are not refundable.
    Can I return or exchange my made-to-order? +

    Made-to-order shoes are not refundable or exchangeable. The products are manufactured according to your original purchase, produced by demand, so we’re left with no more & no less than exactly what’s needed. Find the right shoe size for you here

    Can I return or exchange the accessories I purchased? Like insole, shoelaces.. etc +
    All accessories, including insole, shoelaces, are final sale.
    What forms of payment do you accept? +
    We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, After Pay and our E-gift card.
    Do you charge any sale taxes on the items? +
    Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.
    How does it work? +

    It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

    • Select gift amount
    • Check your inbox for the Gift Card Email
    • Forward the email to your recipient

      Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.

      Is it a digital gift card? +
      Yes, it’s a digital gift card that we send directly to your email!
      How do I take care of my new socks and/or shirt? +

      First,ocks! You can toss them in the washing machine, air-dry or line-dry them when done. Be sure to avoid bleaching and tumble-drying!

      Next, shirts. You can toss your shirt in the washing machine and set it to cold. When it’s done, you can air-dry or iron on low heat. Be sure to avoid dry-cleaning, tumble-drying, line-drying, and bleaching to keep your shirt looking fresh. Washing it with similar colours is always recommended.

      The shoes I want are sold out! +

      Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

      When will you release the next drop? +

      The only way you can know is by following us www.instagram.com/cariuma/

      How do I take care of my shoes? +
      All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:
      • Avoid prolonged and direct exposure to sources of light and heat
      • Store the sneakers in their original packaging
      • Avoid contact with water, oil, perfume or cosmetics
      How do I find my size? +

      We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

      About Earth Day Edition Sneaker +
      We stand for less waste, more trees, and constant evolution. We wanted this sneaker to be equally value-driven: built to last, handcrafted with a blend of organic cotton + recycled canvas, featuring “burnt” no-fray lace tips and bio-based eyelets. We’re most excited about our brand-new BLOOM rubber, made with algae—an infinitely renewable resource we used to create an especially lightweight outsole. Every pair directly supports the planting of 10 Trees in the Brazilian rainforest.
      Can I return or exchange my Earth Day Edition Sneakers? +
      All Earth Day Edition sneakers are Made-To-Order, and not eligible for exchanges or refunds.
      About The PEANUTS Collection +
      Take Care of Yourself. Take Care of Each Other. Take Care of the Earth.

      Step into the world of Snoopy and friends, for a collection themed to Take Care with Peanuts. These highly collectible designs celebrate all the ways we take care, with something for the daydreamers, the friends, the surfers, and tree-planters alike.

      SHIPPING AND DELIVERY +
        The PEANUTS Collection is available to ship to the following countries via our Standard & Express Shipping:

        The United States, it’s territories and possessions, Canada, Austria, Australia, Belgium, Brazil, Brunei, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand, and United Kingdom.

      About NATIONAL GEOGRAPHIC + CARIUMA +

      Through groundbreaking storytelling from the best and brightest scientists, explorers, photographers, and filmmakers in the world, National Geographic has ignited the explorer in all of us for over 133 years. Featured prominently in this collaborative design, their striking yellow border is a portal to explore the farthest reaches of the Earth, and beyond.

      We’re on a mission to protect our planet for the next generation of surfers, skateboarders, and explorers. Starting with a better sneaker — something timeless, seriously comfortable, made ethically — we strive to reduce our day-to-day impact, and give back with gratitude to the Earth.

      Your purchase supports the global, nonprofit National Geographic Society in its work to protect and illuminate our world through exploration, research, and education. In addition, we’re proud to plant two trees in the Brazilian rainforest for every pair of sneakers sold, through our in-house Ecological Restoration Program.

      SHIPPING AND DELIVERY +
      NATIONAL GEOGRAPHIC + CARIUMA is available to ship to the following countries via our Standard & Express Shipping:

      The United States (including Puerto Rico & Guam), Canada, EMEA: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, and United Kingdom, LATAM: Brazil, Mexico.

      About CARIUMA X AVATAR +

      Thirteen years have elapsed since your first encounters with Sully and Neytiri in the dazzling rainforests of Pandora.

      Now, the Na'vi are ready to welcome you back home: this time, plunging us into the depths of Pandora's luminous oceans. This adventure in sustainable design comes on the eve of AVATAR's second installment: The Way of Water. Discover two limited edition designs, inspired by the expansive world of AVATAR. Experience underwater by night with our glow-in-the-dark OCA Low and an artistic representation of the wings of the mountain banshee in our 100% vegan VALLELY and OCA High.

      When can I receive my OCA Low pre-order? +
      • Black Polka Dots Canvas will ship no later than March 24, 2023
      • White Polka Dots Canvas will ship no later than March 24, 2023
      • Pantone French Oak Canvas will ship no later than April 3, 2023
      • Pantone Tapestry Canvas will ship no later than April 3, 2023
      • Pantone Withered Rose Canvas will ship no later than April 3, 2023
      • Pantone Pale Lilac Canvas will ship no later than April 24, 2023
      • All Grey Canvas will ship no later than April 30, 2023
      • Triple White Premium Leather will ship no later than May 12, 2023
      • Atari Black Canvas will ship no later than June 23, 2023
      • National Geographic Gecko Black Canvas will ship no later than June 23, 2023
      • Pantone Greenbriar Canvas will ship no later than June 23, 2023
      • Razer x Cariuma OCA Low All Black Canvas will ship no later than June 23, 2023
      • Rose Suede will ship no later than June 23, 2023
      • Tangerine Canvas will ship no later than June 23, 2023
      • All Black Canvas will ship no later than June 30, 2023
      • All Black Suede will ship no later than June 30, 2023
      • Charcoal Grey Suede will ship no later than June 30, 2023
      When can I receive my OCA High pre-order? +
      • Avatar Banshee Canvas will ship no later than April 24, 2023
      • All Black Suede will ship no later than June 23, 2023
      • Razer x Cariuma OCA High All Black Canvas will ship no later than June 23, 2023
      • All Camel Suede will ship no later than June 30, 2023
      When can I receive my CATIBA PRO Low pre-order? +
      • Pantone Very Peri/Off-White will ship no later than June 23, 2023
      • Leopard/Ivory will ship no later than June 30, 2023
      • Red Contrast/Ivory will ship no later than June 30, 2023
      • The Berrics CATIBA Pro Black will ship no later than June 30, 2023
      • The Berrics CATIBA Pro Grey will ship no later than June 30, 2023
      • Toz Collector's Edition will ship no later than June 30, 2023
      • White Premium Leather/Black will ship no later than June 30, 2023
      When can I receive my CATIBA PRO High pre-order? +
      • White Premium Leather/Black will ship no later than June 30, 2023
      When can I receive my VALLELY PRO pre-order? +
      • Avatar Banshee will ship no later than April 24, 2023
      When can I receive my IBI Low pre-order? +
      • Mineral Blue Knit will ship no later than April 24, 2023
      • Off-White Knit will ship no later than April 24, 2023
      • Rose Knit will ship no later than April 24, 2023
      • Sand Knit will ship no later than April 24, 2023
      • Stone Grey Knit will ship no later than April 24, 2023
      • Green Knit will ship no later than June 23, 2023
      • Light Grey Knit will ship no later than June 23, 2023
      • Raw Red Knit will ship no later than June 23, 2023
      • Stone Black Knit will ship no later than June 23, 2023
      • Stone Blush Knit will ship no later than June 23, 2023
      When can I receive my IBI SLIP-ON pre-order? +
      • Blue Knit will ship no later than April 24, 2023
      • Grey Knit will ship no later than April 24, 2023
      • Black Knit will ship no later than May 19, 2023
      • Rose Knit will ship no later than May 19, 2023
      • White Knit will ship no later than May 19, 2023
      • Yellow Knit will ship no later than June 23, 2023
      When can I receive my IBI High pre-order? +
      • All Black Knit will ship no later than June 23, 2023
      • Navy Knit will ship no later than June 23, 2023
      • Off-White Knit will ship no later than June 23, 2023
      When can I receive my SALVAS pre-order? +
      • Off-White Canvas will ship no later than May 19, 2023
      • White LWG Leather/Black will ship no later than May 19, 2023
      Press Inquiries

      please email press@cariuma.com

      Wholesale Inquiries

      please email wholesale@cariuma.com

      Choose Your Preferred Currency

      We're a global sneaker brand, so let's make sure you're
      shopping the right CARIUMA site before you add to cart.

      We use cookies to ensure you have the best experience. I Accept