Return and Exchange
What is your return policy?
Our return window is currently 60 days! Please take your time, make sure you love your shoes, and if they're not the right fit, just send them back unworn, unwashed & in your original single-box packaging. We'll do the rest. Stay home & stay healthy
When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
*Refunds made in Singapore will include product value and government tax.
Can I return or exchange the extra shoelaces I purchased?
At this time, ALL accessories, including shoelaces and insole, are final sale.